#1 Water Restoration Service in Colorado

• Category 1 (Clean Water): Source of water with no contaminants. Generally a broken supply line from sinks, tubs, etc.
• Category 2 (Grey Water): Source of water has a mild amount of contaminants. Generally water discharged from a dishwasher, laundry, toilet, etc.
• Category 3 (Black Water): Source of water is heavily contaminated. Generally water contaminated by sewage, unknown bacteria, dead animals/insects, etc.

The IICRC clarifies a loss using Four (4) “classes” of destruction.

• Class 1: The lowest and easiest to deal with, this accounts for only part of a room or area being affected.
• Class 2: Affected entire room, carpeting, or cushioning, the wetness has wicked up the walls 12” and moisture in structural materials.
• Class 3: Saturated ceilings, wall, insulation, carpet, and sub-floors. 
• Class 4: This accounts for a Special Drying situation. Examples may include hardwood floors, brick or stone.

We utilize the latest infrared technology to help pin point the affected area of your property. It is vital to locate the source of the loss as well as knowing where the water has traveled. Our IR Camera not only saves us time but ensures that there is no other affected areas unknown to you. These quick reference points allows us to assess the loss without needing demolition.

Our goal is always to salvage any affected contents that there may be. We will move any items that may require mitigating and work as fast as we can to protect your property. We also respect your privacy and ensure that we have appropriate permission to access areas that is necessary. It is your decision to gather some of your items prior to commencing work, please note that if we encounter illegal items or activities we are forced to alert the authorities. It is the homeowners responsibility to remove all items that they do not want us to see or handle, for any valuable items left onsite please notify our team and we will ensure to fill out a valuable content sheet. 

Salvageable vs. Non-Salvageable

Salvageable – This specification includes items that have either been unaffected or can be cleaned and saved.

Non-Salvageable – This specification is designated in one of two ways. The first designation would be if an item is completely damaged and cannot repaired or cleaned (i.e physically burned or charred items). The second designation would be items that might be saved but require multiple processes to clean/repair, the carrier may determine that it would cost less to replace an item rather than pay for multiple attempts to clean.

Property Craft will ensure that all items are documented accordingly as well as provide a list for both the homeowner and carrier. We will bill for the time to generate the list and the time to input the list into an insurance approved format. As for rentals if you have tenants present and their contents have been damaged they can remove content themselves or Property Craft can remove content for an additional charge to the homeowner (Dependent on whether the tenant has Rental Insurance or not).

Here are a couple types of content that have been frequently asked about:

• Firearms: Your insurance may pay to have your firearms professionally cleaned and test fired.
• Antiques: Your insurance may pay to have your antique furniture restored to pre-loss condition.
• Clothing: Dry Cleaners can remove smoke odor or mold spores to save clothes and other soft goods.